Returns and Refund
At Immense18, customer satisfaction is our priority. We take pride in offering carefully curated home décor products and strive to ensure that every order reaches you in perfect condition. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. 7-Day Money Back Guarantee
We offer a 7-Day Money Back Guarantee on eligible products.
If you are not satisfied with your purchase for any reason, you may request a return within 7 days from the date of delivery.
To be eligible for a return:
- The item must be unused, undamaged, and in its original condition.
- The item must be returned with all original packaging, tags, accessories, and documentation.
- Proof of purchase or order confirmation must be provided.
- Returns requested after the 7-day period may not be accepted.
2. Damaged, Defective, or Incorrect Products
We understand how disappointing it can be to receive a damaged or defective item.
If your order arrives:
- Damaged during transit
- Defective upon arrival
- Different from the item ordered
- Please contact us within 48 hours of delivery and provide:
- Clear photographs of the product
- Photographs of the packaging
- Your order number
- Once the issue is verified, we will provide a suitable resolution.
Instant Refund for Damaged or Defective Products
For verified damaged or defective products, Immense18 offers an instant refund approval process upon receipt and verification of the required proof.
Depending on the payment method used, the refund will be initiated immediately after approval and processed according to the timelines of your payment provider or banking institution.
In certain cases, we may offer a replacement instead of a refund, based on customer preference and product availability.
3. Non-Returnable Items
The following items may not be eligible for return:
- Products damaged due to misuse, negligence, or improper handling after delivery
- Customized or personalized products
- Clearance, promotional, or final-sale items (unless damaged or defective)
- Products returned without original packaging or accessories
4. Return Process
To initiate a return, please contact our support team with:
- Full Name
- Order Number
- Reason for Return
- Supporting photographs (if applicable)
- Our team will review your request and provide further instructions regarding return pickup or shipping.
- Returns sent without prior approval may not be accepted.
5. Refund Process
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
- If approved:
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your payment provider, bank, or card issuer.
- Any shipping charges paid during checkout are generally non-refundable unless the return is due to our error or a verified product defect.
6. Replacement Policy
Customers may request a replacement instead of a refund for eligible products.
Replacements are subject to:
- Product availability
- Verification of damage or defect
- Approval by our support team
- If the original product is unavailable, a refund may be issued instead.
7. Order Cancellations
Orders may be cancelled before they are processed or dispatched.
Once an order has been shipped, cancellation requests may not be possible and the order will fall under the standard return policy.
8. Refund Timeline
After approval:
- UPI & Wallet Refunds: Typically within 1–3 business days
- Credit/Debit Card Refunds: Typically within 3–7 business days
- Net Banking Refunds: Typically within 3–7 business days
- Actual timelines may vary depending on your financial institution.
9. Contact Us
For return, refund, replacement, or cancellation requests, please contact us:
Immense18
Email: support@immense18.com
Website: www.immense18.com
Our support team will be happy to assist you and ensure a smooth resolution process.
Thank you for shopping with Immense18.
✨ Immensify Your Space. Curated Luxury for Modern Living.