Frequently Asked Questions

1. What is Immense18?

Immense18 is a premium home décor destination offering carefully curated products designed to elevate modern living spaces. Our collection features timeless décor pieces, statement accents, elegant wall art, decorative accessories, and handcrafted treasures that bring style, warmth, and sophistication to your home.

2. Do you deliver across India?

Yes. We deliver to most locations across India through our trusted logistics partners. Delivery availability may vary for certain remote areas.

3. How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery generally takes 4–10 business days depending on your location. During peak seasons or promotional periods, delivery times may vary slightly.

4. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment's progress in real time.

5. What payment methods do you accept?

We accept secure payments through:

• Credit Cards
• Debit Cards
• UPI Payments
• Net Banking
• Wallets
• Other payment methods available during checkout

All transactions are processed through secure payment gateways.

6. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on the product and delivery location. If COD is available for your area, the option will appear during checkout.

7. What if my product arrives damaged?

We take great care in packaging our products. If your item arrives damaged, please contact our support team within 48 hours of delivery and provide clear photographs of the product and packaging. We will review the issue and assist with a replacement or resolution.

8. Can I cancel my order?

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

Please contact our customer support team as soon as possible if you wish to cancel an order.

9. Do product colors look exactly the same as shown online?

We strive to display product images as accurately as possible. However, slight variations in color, texture, and finish may occur due to lighting conditions, photography, and differences in screen settings.

10. Are your products handcrafted?

Many products in our collection are handcrafted or artisan-inspired. Minor variations may occur and are considered part of the unique character and charm of handcrafted décor.

11. How do I care for my décor items?

Care instructions may vary by product. In general, we recommend gentle dusting with a soft cloth and avoiding prolonged exposure to direct sunlight, moisture, or harsh cleaning chemicals.

12. Do you offer returns or exchanges?

Please refer to our Refund & Return Policy page for detailed information regarding eligibility, return conditions, and processing timelines.

13. Can I place a bulk or corporate order?

Yes. We welcome bulk, gifting, hospitality, and corporate décor inquiries. Please contact our team for customized pricing and assistance.

14. How can I contact Immense18?

For any questions, support requests, or product inquiries, you can reach us at:

Email: support@immense18.com

Website: www.immense18.com

We aim to respond to all inquiries within 24–48 business hours.

15. Why choose Immense18?

At Immense18, we believe every home deserves thoughtfully curated décor that inspires and elevates everyday living. We focus on premium aesthetics, timeless design, quality craftsmanship, and exceptional customer experience to help you create a space you'll love coming home to.

✨ Immensify Your Space. Curated Luxury for Modern Living.